Top class!
Me and my fiance drove down from georgia and As soon as I entered the door I was greeted with a cheery hello from Clint he even included my name in the greeting that was an amazing first impression for me!! Before hand I was really impressed on the financial office and care the Barbara took to make sure I had updates on my app and financial things, communication is key and she rocked it!!! Barbara and her experience and knowledge about financing had made our dreams come true in being first time jetski owners. I walked away feeling confident knowing she was very true to the company and laid everything out as it is and wasnt keeping nothing hidden, her dedication to her clients shows!! As we walked back out the the floor we was not rushed or conned into buying anything even accessories the staff was very knowledgeable on the products and my fav, if they didnt know they found someone who did!! Excellent!! The sales team that day 3 21 2020 every single person working in that store showed professionalism, courtesy, patience, and knowledge. When asking loads of questions on jet ski pre and after care Mr Robert went above and beyond to give us advice and guide us the right direction, no gimmicks here with this man he has the experience and FANTASTIC stories to tell. I forgot 2 employees names but the guy with the beard was very kind and went over the jet ski specifications with us hes top notch! Also another employee who helped us on the floor with our life jackets and covers and accessories for our skis he was AWESOME very patient and told us how each product is and never rushed us or push sale anything on us more companies need to follow his lead! And to the guy who helped hook up our trailer and get the neccessary equipment to fit my trucks plug, thank you so much we deff learned a few things about trailers and you went out of your way to make sure the lights worked on it too!! And to end this fantastic day after saying farewell with huge smiles on our face, and all the staff wishing us a safe journey home, Clint even texted us a while later to make sure we made it home safely. Now THIS is top tier customer service, I didnt feel like a customer that day I felt like I was making friends and sharing experiences. I will only buy my powersports here that's a fact!! Cant wait to see everyone again!!-Rachael and Rafael (Employee: Barbara Roberts, Clint Peyronel, Robert Vargas)
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Rachael Vann
3/22/2020
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